Refund Policy

Last updated: 28 September 2026

本页为英文版本。如有中文翻译，一切以英文版本为准。

1. What is covered

• The first purchase of any licence — annual (Personal, Business, Agency) or lifetime — for 14 days from the payment date.
• Renewal payments: if we have already charged a renewal you did not intend, tell us within 14 days of that charge and we will refund it.
• Duplicate or accidental payments: refunded in full, any time.

2. What is not covered

• Your AI provider charges. Image generation is billed to your own fal.ai account, by them, at their rates. We never receive that money and cannot refund it — ask your provider directly.
• Change of mind after 14 days. You can cancel a subscription at any time to stop the next renewal, but the current period is not refundable after the 14-day window.
• Custom work. Setup, catalogue building, theme integration or other paid service work is billed separately and is not refundable once delivered.
• Licences already refunded once for the same customer or site.

3. Please let us try to fix it first

Most problems we see are one of three things: a missing or wrong AI provider key, a host that blocks outbound HTTPS requests, or a caching plugin serving old markup. All three are quick to fix and support is included with your licence for a year — email [email protected] or message us on WhatsApp and we will usually come back to you the same working day. If we cannot make it work for you, the refund still stands.

4. How to request a refund

1. Email [email protected] (or WhatsApp +60 16-821 2007) within the 14-day window.
2. Include your order reference or the email address you bought with, and the site URL — that is all we need.
3. We confirm within 2 business days and deactivate the licence key for that order.
4. The refund goes back to the original payment method. Depending on your bank or card issuer, it typically appears within 5–10 business days.

5. What happens to the plugin after a refund

Your licence key stops working, so you no longer receive updates or support. The plugin itself keeps running on your site — you simply delete it from Plugins when you are ready, which removes its settings, its database tables and its private upload folder.

6. Your statutory rights

This policy is offered in addition to your rights under Malaysian consumer law, and it does not limit them. If you bought as a consumer and the plugin is not as described, you may be entitled to a remedy regardless of the window above.

7. Changes to this policy

We may update this policy; the version on this page applies from the date it is posted. Purchases are covered by the policy in force on the day of purchase.

8. Contact

Chai Joy Wood (Joywood 木之家) · Taiping, Perak, Malaysia
Email [email protected] · WhatsApp +60 16-821 2007 · www.chaijoywood.com